Frequently Asked Questions

How do I use the Portland Syrups Rewards Program?

How to Join and Earn Points: 

• Click the gold Rewards widget on the lower left of our website. To join, click 'Join Now' and fill out your name, email, and password. You’ll earn 200 points just for signing up!
• Make sure to be logged in when you shop with us to automatically earn points on every purchase. Earn points for other actions like following us on Instagram or Tiktok, and more!

How to Redeem Points: 

• Click on the Rewards widget, and if you have points available, a ‘Your Rewards’ section will appear. Click to generate a code, and then apply it at checkout to see your discount.

Click HERE for more info about our Rewards program.

**As of this moment, our rewards program only applies to online orders, not orders placed in person at events or at our Bottle Shop. To earn or redeem points when shopping with us in person, alert the team member assisting you or email us at sales@portlandsoda.com and we can manually apply points from your in-person order.**

What are drink syrups (AKA beverage concentrates)?

Drink syrups are beverage concentrates used to create mixed drinks, from cocktails, mocktails, italian sodas to coffee and tea drinks. At Portland Syrups, our beverage concentrates are versatile and can be combined with a variety of flavors, alcoholic spirits, seltzers and other beverages to craft unique and flavorful drinks.

Why choose Portland Syrups over other drink mixers?

Portland Syrups has been perfecting premium drink mixers for over a decade. We use high-quality, whole ingredients and natural sweetener (organic cane sugar) to create lower-sugar syrups that deliver exceptional flavor. Whether you’re a professional mixologist or a home enthusiast, our products are designed to elevate your drink-making experience.

Can Portland Syrups be used in coffee and tea drinks?

Absolutely! Some of our best-selling flavors are often used in coffee and tea drinks. Try a Lavender Matcha Latte or add a splash of Peppermint or Pumpkin Spice Syrup to your lattes. Grab a bottle of Chai or Vanilla Rooibos Syrup to use both in mixed drinks as well as your morning coffee. We also make simple syrups which can be used in coffee and tea along with cocktails and mocktails. Mix up an Iced Shaken Espresso drink with a splash of Brown Sugar Simple Syrup instead of splurging at a chain coffee shop!

How long are seasonal flavors available?

Our seasonal flavors are generally around for 3-4 months in any given season - spring, summer, fall or winter. Our seasonal flavors are: Margarita (summer), Mojito (spring–summer), Raspberry Rhubarb (summer), Pumpkin Spice (fall), and Peppermint (winter). To enjoy these unique flavors, be sure to stock up while they last!

How can I get the best pricing on syrup flavors I consume nearly every day?

We have the option to subscribe on our website and save 10% on recurring orders. Click HERE to take a look at subscription options. 

How did Anders Erickson develop the Grenadine Syrup?

Anders Erickson's journey with grenadine began early in his career when he tasted real, homemade pomegranate-based syrup. Inspired by this experience, he spent over a decade perfecting his own grenadine recipe. We partnered with Anders to scale up his expertly crafted recipe with you to enhance both classic and modern cocktails.

Can the Anders Erickson Grenadine Syrup be used in non-alcoholic drinks?

Absolutely! This premium Grenadine Syrup is ideal for enhancing both alcoholic and non-alcoholic beverages. Its rich flavor profile and balanced sweetness make it a great choice for adding a touch of sophistication to any drink. Add a splash to a glass of seltzer for the best shirley temple you’ve ever tried! – great for the kiddos.

How can I incorporate your syrups into my daily beverage routine?

Our syrups are versatile and can be used to enhance a variety of beverages. Add them to your coffee, tea, lattes, iced teas, cocktails and mocktails. Many of our customers simply add a splash to their soda stream carbonated water for a healthier, higher quality soda alternative. Whether you're enjoying a cozy cup of Pumpkin Spice or a refreshing Lavender and Rose Cordial, our syrups are designed to elevate your daily ritual into a moment of indulgence.

Can I use your syrups with matcha green tea powder?

Absolutely! Our syrups pair wonderfully with the earthy notes of matcha, allowing you to create a delicious matcha latte at home. Simply add a splash of your favorite syrup to your matcha for a delightful twist on your traditional matcha drinks. Click HERE to purchase our Matcha Syrup Duo and get a premium matcha and your choice of syrup flavor delivered right to your front door.

What types of simple syrup do you offer?

We offer four simple syrups: Rich Organic Cane Simple Syrup, Brown Sugar Simple Syrup, Caffeinated Simple Syrup and Limited Edition Bird’s Eye Chili Simple Syrup. These syrups are extremely versatile and can be used in cocktails, mocktails, coffee, tea drinks plus baking, marinades and many other culinary applications.

How do I choose the best cocktail bitters for my drinks?

Choosing the best cocktail bitters depends on your personal taste and the type of cocktails you enjoy. Start with a few classic varieties, like our Aromatic and Orange Bitters, and experiment with different brands and flavors to find what works best for you.

What are the best cocktail bitters for beginners?

For beginners, the best cocktail bitters are those that are versatile and easy to use. Popular choices include Aromatic Bitters and Orange Bitters. These options are widely used in many classic and modern cocktails.

Will my barware items arrive with my Portland Syrups order?

No, barware items will ship directly from our trusted supplier and will arrive separately from any Portland Syrups items you may have ordered.

How quickly can I expect my barware to arrive?

Barware items are shipped directly from our trusted supplier to ensure swift delivery. While exact delivery times may vary, we strive to get your barware to you as quickly as possible.

How long do Portland Syrups last?

The shelf life of an unopened bottle is two years. Once opened, keep your syrups refrigerated and they’ll last around six months or so.

Where can I get drink recipe ideas and inspiration?

Check out our recipe blog for many drink and food recipes. Also, check out the side of the bottle - there’s a mocktail and a cocktail recipe on every 12 oz label.

Are Portland Syrups Genuine Root Beer Syrup and True Cola Syrup a replacement for Pepsi, Coke and Barq’s Root Beer?

Not exactly. We use real, whole ingredients in place of the artificial ingredients soda producers use so a soda mixed with our syrups won’t taste exactly the same. However, we love them and they’re healthier!

How do I make root beer using Portland Syrups Genuine Root Beer Syrup? 

To make root beer at home, add 1 oz of Root Beer Syrup to roughly 6 oz sparkling water and ice, and stir gently to incorporate. Our Root Beer Syrup is slightly more dense than our other syrups thanks to the molasses we use. Therefore, it must be stirred to be fully incorporated into sparkling water.

What are Portland Syrups Tonic Concentrates?

Our Tonic Concentrates contain an ingredient called Quinine, a bitter-tasting alkaloid extracted from the bark of the cinchona tree that gives tonic water its characteristic taste. We currently produce two unique tonic concentrate flavors: Rose City Tonic, which is flavored with real rose petals and rose buds, and Grapefruit Tonic, which has grapefruit and elderflower. Both are subtly sweet and bitter - perfect for mocktails or classic Gin & Tonics and Vodka Tonics.

Are your syrups vegan and gluten-free? 

Yes, all Portland Syrups are vegan and gluten-free, making them a great choice for a variety of dietary preferences.

Do Portland Syrups contain artificial preservatives? 

No, our syrups are made without artificial preservatives. We use natural ingredients with citric acid to ensure quality and flavor.

Do you offer bulk or wholesale options for shops, restaurants, and cafes? 

Absolutely! We offer bulk and wholesale options tailored for cafes, restaurants, and retailers. Contact us by emailing sales@portlandsoda.com to learn more about our food service solutions.

Can I order custom flavors or private label syrups? 

Yes, we offer private label services and may be able to create custom flavors depending on the project’s scope. Reach out to sales@portlandsoda.com to discuss your specific needs.

Do you offer gift sets or custom gift options? 

Yes, we have a variety of gift sets perfect for any occasion. Custom gift options may also be available for bulk orders. Take a look at gift options by clicking HERE.

How do I recycle or dispose of your bottles? 

Our glass bottles are recyclable! Rinse them out and place them in your glass recycling bin, or repurpose them creatively.

Can your syrups be used for baking or cooking? 

Definitely! Our syrups can add rich flavors to a variety of recipes, from baked goods to marinades and sauces.

Can I return or exchange syrups if I'm not satisfied with my purchase? 

Customer satisfaction is important to us. Please contact our customer service team by emailing sales@portlandsoda.com if you’re unsatisfied, and we'll work with you on a solution.

Do you offer any sugar-free or low-sugar syrups? 

Currently, we do not offer sugar-free syrups, but we’re always exploring new product options based on customer feedback.

Can I find Portland Syrups in stores near me? 

Portland Syrups are available in various retail locations. Please reach out to us, and we’ll be happy to provide information on retailers in your area!

Do you ship internationally? 

Yes, we do ship internationally! However, customers are responsible for covering the shipping costs. Please reach out to us for more details on international orders.

Can I use Portland Syrups in hot drinks? 

Yes! Our syrups are perfect for hot drinks like coffee, tea, and hot chocolate.

Can my kid drink these? 

Yes, kids can enjoy our syrups when mixed into drinks or recipes. 

Can I use your syrups with sparkling water machines like SodaStream? 

Absolutely! Our syrups pair wonderfully with sparkling water for refreshing sodas and mocktails.

How can I stay updated on new products or seasonal flavors? 

Sign up for our newsletter HERE or follow us on social media to stay informed about new products, seasonal flavors, and exclusive offers. 

Do you offer any organic syrups? 

Currently, our syrups are not certified organic, but we prioritize natural ingredients and quality in every batch and many of the ingredients we use are organic.

What’s the best way to store my syrups after opening? 

After opening, store our syrups in the refrigerator to maintain freshness. They will stay fresh for up to six months when refrigerated.

Do you offer discounts for large or bulk orders? 

Yes, we provide discounts for bulk orders. Contact our sales team to learn more about our pricing options.

Do your syrups contain caffeine? 

Most of our syrups are caffeine-free with the exception of our Iced Tea Concentrates and our Caffeinated Simple Syrup.

How can I become a Portland Syrups distributor? 

We’d love to discuss distribution opportunities! Reach out to our sales team by emailing sales@portlandsoda.com for more information on becoming a distributor.