Subscription FAQs

Subscriptions:

• How do I pause, skip, cancel or restart my subscription?
  • Click HERE to log-in and click on 'SUBSCRIPTIONS' at the top of the account page to make changes to your subscription.
  • **Note that you won't be able to cancel your subscription before you receive two (2) shipments.
    
• How do I make changes or updates to my subscription order or frequency?

  • To change the flavors or order frequency of your subscription, please email us at sales@portlandsoda.com and we'll make this change for you.

• How long will my subscription last?
  • Subscriptions are ongoing and will run until cancelled. 
• Can I set up multiple subscriptions?
  • Yes, you can have multiple subscriptions to one address or different addresses.
• Can I add another product on top of my subscription order?
  • Yes, you can check out with a subscription bundle and other products in your cart at the same time as long as all items are shipping to the same address.
• How can I set up a subscription to ship to a friend?
  • Add the subscription bundle of your choice to your cart. At check-out, enter your billing details and your friend or family member's shipping details. This way, you'll get billed for the recurring order and your friend/family member will receive the shipments.

Payment:

• When will I be billed for my subscription order?
  • On the day you check-out, and that same date moving forward depending on the shipment frequency you select.
• Can I use a Gift Card or Promo Code on my subscription order?
  • Yes, you can apply a gift card and/or promo code at check-out.
• How do I add or update my subscription payment method?
  • Call us at (503) 479-8132 to update your subscription payment method.

Shipping and Delivery:

• When will my subscription ship?
  • Your subscription will ship the following business day after the order was placed, and on this date moving forward depending on your order frequency.
• How do I update my shipping address?
  • Email us at sales@portlandsoda.com or click HERE to log-in and click on 'SUBSCRIPTIONS' at the top of the account page, the 
• I canceled my subscription, why did I still receive a shipment?
  
  • You shouldn't receive any shipments after you cancel your subscription, unless you cancel while your order is already being shipped and/or fulfilled. If this happens, please contact us at sales@portlandsoda.com.